How can we help you?

All our products have a specialized support service to resolve incidents

Repair Service

Technical Assistance

Driver Download

Repair service

If you wish to hire our repair services, you must take into account the following questions:

  • If the equipment is under warranty, it covers manufacturing defects, but not damage resulting from everyday use or consumables (Battery, Touch, Accessories). If you want more details, you can consult them in the Warranty Conditions . 

  • If the equipment is not within the warranty period or does not meet the warranty requirements, a repair estimate will be provided. 

You should use this service if your computer has any of the following symptoms: 

  • The device does not turn on

  • The device does not charge the battery

  • The touch is damaged or has stopped working

  • The screen has some type of anomaly

  • Some physical part is damaged (screen, ports, buttons, cameras, etc.)

  • The equipment has some damage to the battery.

If the problem is related to an operating system problem, you will need to register your issue with our Technical Assistance Service 

Open ticket

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Technical assistance service

Any type of breakdown related only to the Operating System.

It does not cover software errors or particular configurations of the client or third parties.

You should use this service if your computer has any of the following symptoms:

  • Problems linked to the drivers of the Wifi adapter or 4G Modem

  • The touch screen is incorrectly calibrated

  • The operating system does not function properly, other than due to the installation of third-party applications, viruses or any other software installed after the first use.

  • The device presents a fault after a Windows update, related to the correct operation of the device.

  • Request for drivers, or factory system images.

  • To request technical assistance, you must fill out the form with the information specified correctly.

After filling out the information, a ticket will be opened in our system and you will receive an automatic email. A technician will contact you shortly.

Open ticket

Driver download

If you want to download the drivers for a device, you must make a request using the following button. You must enter the device Serial Number (STT) which you will find on the silver sticker on the back of your device or on the original box.

Open ticket

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